HCAHPS scores are not only used to inform the public about the relative quality of care in hospitals. In fact, the most important implications for HCAHPS are related to the value based purchasing program introduced by medicare which condition a substantial part of a hospital's reimbursement payments to the HCAHPs scores. It is estimated that the results of the survey can represent between $300.000 and $2.000.000 dollars a year in revenue differences for any given hospital.
As you can see, this is not a trivial matter for hospital management. The truth is that improving HCAHPS scores is a major priority for healthcare organizations.
One of the most important methods you can implement to improve your HCAHPS scores is a realtime patient satisfaction measurement system. By tracking and analyzing patient satisfaction on a daily basis, you will be able to detect problem areas and correct them before they influence your official HCAHPS scores. This system will provide you with the critical information necessary to become the "Hospital of Choice" in your area.
The reason constant realtime measurement is so important is due to the very nature of the HCAHPS survey process. Following a highly protocoled government designed plan, the survey is administered to a small sample of discharged patients several weeks after they leave the hospital. In fact, the target sample size for an entire year is only 300 patients.
Even though most organizations may surpass this sample size, it is obvious that the number of patients surveyed is relatively small compared to the total population of discharges. Just a few discontented patients which happen to fall into the sample can provoke a substantial fall in the overall HCAHPs scores.
By implementing a realtime patient satisfaction system you are placing an enormously powerful management tool in the hands of your frontline managers. Problem areas can be quickly identified and corrective measures can be made immediately. That way the effectiveness of the corrections can also be verified very quickly.
Until not long ago, an affordable and easy to use realtime satisfaction measurement system was simply a theoretical pipedream. However, thanks to an innovative new technology called Gustometria, hospitals can now track patient satisfaction easily and affordably as part of their daily in hospital routines. By touching the screen of the "gustometer" with their fingers, patients answer a short survey. Usually it takes them about a minute and a half to finish (right in their hospital room), and once they're finished the results are automatically collected and processed by the Gustometria servers.
Thanks to the built in business intelligence tools included in Gustometria, you are able to contrast all of your valuation questions quickly and easily with your custom profile questions. You can adapt and change the surveys on the fly, and thanks to the variable structure of each survey, you can measure hundreds of details about how your patients perceive your services without having to ask any one more than a few questions.
This simple and affordable solution can be up and running in less than a week, and will provide you with valuable information that you couldn't acquire any other way.
Pick up the phone and call Gustometria toll free at 1-877-448-7865. - 15790
As you can see, this is not a trivial matter for hospital management. The truth is that improving HCAHPS scores is a major priority for healthcare organizations.
One of the most important methods you can implement to improve your HCAHPS scores is a realtime patient satisfaction measurement system. By tracking and analyzing patient satisfaction on a daily basis, you will be able to detect problem areas and correct them before they influence your official HCAHPS scores. This system will provide you with the critical information necessary to become the "Hospital of Choice" in your area.
The reason constant realtime measurement is so important is due to the very nature of the HCAHPS survey process. Following a highly protocoled government designed plan, the survey is administered to a small sample of discharged patients several weeks after they leave the hospital. In fact, the target sample size for an entire year is only 300 patients.
Even though most organizations may surpass this sample size, it is obvious that the number of patients surveyed is relatively small compared to the total population of discharges. Just a few discontented patients which happen to fall into the sample can provoke a substantial fall in the overall HCAHPs scores.
By implementing a realtime patient satisfaction system you are placing an enormously powerful management tool in the hands of your frontline managers. Problem areas can be quickly identified and corrective measures can be made immediately. That way the effectiveness of the corrections can also be verified very quickly.
Until not long ago, an affordable and easy to use realtime satisfaction measurement system was simply a theoretical pipedream. However, thanks to an innovative new technology called Gustometria, hospitals can now track patient satisfaction easily and affordably as part of their daily in hospital routines. By touching the screen of the "gustometer" with their fingers, patients answer a short survey. Usually it takes them about a minute and a half to finish (right in their hospital room), and once they're finished the results are automatically collected and processed by the Gustometria servers.
Thanks to the built in business intelligence tools included in Gustometria, you are able to contrast all of your valuation questions quickly and easily with your custom profile questions. You can adapt and change the surveys on the fly, and thanks to the variable structure of each survey, you can measure hundreds of details about how your patients perceive your services without having to ask any one more than a few questions.
This simple and affordable solution can be up and running in less than a week, and will provide you with valuable information that you couldn't acquire any other way.
Pick up the phone and call Gustometria toll free at 1-877-448-7865. - 15790
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The financial implications of tracking patient satisfaction are greater than ever. Our proven technology can form an integral part of your HCAHPS strategy.