Tuesday, January 20, 2009

Small Business PBX: Is a Virtual Phone Right For Your Business?

By Caressa Waechter

As a entrepreneur, you need to have a way for your customers to communicate with you. The use of telephones is still the most common way to communicate. Is your current phone service and system working as hard for you as it should be, or is there something better for you to be using?

One option to increase your phone service benefits to you is to use a small business PBX service. Allowing your current small business phone service to do more for your company is all that a business PBX service is about. Utilizing your current business phone service, a small business PBX greatly enhances your most simple form of communication.

Making your existing telephone service act like a larger business' phone service is what a small business PBX service does best. If you have ever called a bigger corporation that has an automated telephone system that greets you and allows you to pick an employee or department to talk to, then you know exactly what a virtual small business PBX service will do for the phone service you are currently using.

In addition to using your current phone lines, a phone auto attendant service gives you either a local or toll-free phone number that serves as your primary business telephone number. When a customer calls your primary phone number, they are greeted by your virtual receptionist and are given a choice as to where they want their call to be directed to (person or department).

You have full and utter control of incoming call routing. The beauty of a small business PBX service is that inbound phone calls can be sent to any telephone in the world, all it needs is a dial tone. This means that you can be spending time in Maui and receive customer phone calls on your cell phone.

With service plans beginning at just $9.95 per month, you have to have a small business PBX phone service for your small business. Two of the biggest home PBX services are RingCentral and GotVmail. We have reviewed both services and they are each great, but one does stand above the other in terms of service and features.

A virtual PBX phone service includes advanced telecommunication features such as an auto attendant, online voicemail, Internet faxing ability, and ACD call queuing ability.

If your company relies on telephone service to communicate with customers, you have to give a hard look at a virtual small business PBX service. The ability to completely transform your current telephone service will amaze you. - 15790

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