What taxes do I have to pay?
Shipments anywhere within the 48 continental United States including Alaska & Hawaii are not billed tax. Sales tax of 5% (GST) will only be assessed for orders that are shipped to Canada and an additional tax of 7% (PST) for those shipments to the province of British Columbia. This is due to the fact that our corporate office is in Vancouver BC.The measurements are usually listed on the product page as a small, medium, large etc. For further info on a particular size from a manufacture take note of the first two characters in the part number(the number in black just under the photo on the right side) Go to our sizing chart to see more details on the manufactures size.
If I buy more than one item is there a discount?
On each product page you will see a bulk discount chart that calculates the discounted cost according to your quantity. When you add your product to the cart it will show you the regular price crossed out and then your wholesale trade cost. The multiple items must be of the same product ID to receive a discount. Discounts are on regular priced items only and are not featured on sale items or with other discounts.checkout we ask our customers to create accounts so they are able to know order status and to track a package with tracking numbers. Your order number should show up if you created your account before or during the checkout process. If you created an account after receiving an order confirmation, the status will not be available to you.
How do I know my order is confirmed?
After you click the place order button you are directed to a confirmation page that will give you order details including your order number. A confirmation of your order is also emailed to you after it is placed.checkout we ask our customers to create accounts so they are able to know order status and to track a package with tracking numbers. Your order number should show up if you created your account before or during the checkout process.
Will my order make it for Halloween?
We experience a high volume of orders during October for the Halloween season, and work at a 2-6 day processing speed plus delivery time from our warehouse.Once you have added all your items to the cart and are ready to checkout your credit card or PayPal information will be attained. Once the order is placed the payment is pre authorized only until the order is shipped. If you are placing an order with paypal, the payment is sent to us instantly unless you use their Echeck service which can take up to 10 days to clear. Inventory is not held for Echeck payments. If an item within your order sells out before your payment clears we will notify you.
Can I get a catalog?
Unfortunately we do not supply printed catalogs but we do have an online catalog for our customers. See our online product catalog.Orders that are not checked out completely are not valid and will not go through, although our cart should hold your items for approx 30 days allowing you to complete checkout if you chose to restart your browser.
Do you ship to Canada or other countries?
We do ship our products anywhere in the world. All shipments outside the continental US are sent USPS Global Express Mail (EMS). This is the most reliable service with tracking and we do not offer any other service when shipping outside the US. The shipping fee is based on weight automatically calculated through our shopping cart. We can not offer rush services outside the US due to border/customs delay. Shipments outside the US usually take 7-14 business days for delivery.To calculate your arrival date add the processing time usually 1-4 days and add it to the UPS travel time displayed you have choosen. - 15790
Shipments anywhere within the 48 continental United States including Alaska & Hawaii are not billed tax. Sales tax of 5% (GST) will only be assessed for orders that are shipped to Canada and an additional tax of 7% (PST) for those shipments to the province of British Columbia. This is due to the fact that our corporate office is in Vancouver BC.The measurements are usually listed on the product page as a small, medium, large etc. For further info on a particular size from a manufacture take note of the first two characters in the part number(the number in black just under the photo on the right side) Go to our sizing chart to see more details on the manufactures size.
If I buy more than one item is there a discount?
On each product page you will see a bulk discount chart that calculates the discounted cost according to your quantity. When you add your product to the cart it will show you the regular price crossed out and then your wholesale trade cost. The multiple items must be of the same product ID to receive a discount. Discounts are on regular priced items only and are not featured on sale items or with other discounts.checkout we ask our customers to create accounts so they are able to know order status and to track a package with tracking numbers. Your order number should show up if you created your account before or during the checkout process. If you created an account after receiving an order confirmation, the status will not be available to you.
How do I know my order is confirmed?
After you click the place order button you are directed to a confirmation page that will give you order details including your order number. A confirmation of your order is also emailed to you after it is placed.checkout we ask our customers to create accounts so they are able to know order status and to track a package with tracking numbers. Your order number should show up if you created your account before or during the checkout process.
Will my order make it for Halloween?
We experience a high volume of orders during October for the Halloween season, and work at a 2-6 day processing speed plus delivery time from our warehouse.Once you have added all your items to the cart and are ready to checkout your credit card or PayPal information will be attained. Once the order is placed the payment is pre authorized only until the order is shipped. If you are placing an order with paypal, the payment is sent to us instantly unless you use their Echeck service which can take up to 10 days to clear. Inventory is not held for Echeck payments. If an item within your order sells out before your payment clears we will notify you.
Can I get a catalog?
Unfortunately we do not supply printed catalogs but we do have an online catalog for our customers. See our online product catalog.Orders that are not checked out completely are not valid and will not go through, although our cart should hold your items for approx 30 days allowing you to complete checkout if you chose to restart your browser.
Do you ship to Canada or other countries?
We do ship our products anywhere in the world. All shipments outside the continental US are sent USPS Global Express Mail (EMS). This is the most reliable service with tracking and we do not offer any other service when shipping outside the US. The shipping fee is based on weight automatically calculated through our shopping cart. We can not offer rush services outside the US due to border/customs delay. Shipments outside the US usually take 7-14 business days for delivery.To calculate your arrival date add the processing time usually 1-4 days and add it to the UPS travel time displayed you have choosen. - 15790
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